Frequently Asked Questions (FAQs)

Orders & Cancellations

Can I cancel or change my order after it has been placed?

No. To ensure the fastest possible processing and delivery times, all sales are final. Once an order is submitted, it cannot be canceled, amended, or changed. Please review your cart carefully before checking out.

I made a mistake with my shipping address. Can I change it?

Please contact our support team immediately at contact@thehyperegistry.co.uk with your order number. While we will do our best to update the address before the item leaves our facility, we cannot guarantee changes once an order is placed. We are not responsible for packages delivered to incorrectly entered addresses.

Returns, Refunds, & Exchanges

What is your return policy?

All sales are strictly final. We operate on a strict No Returns, No Cancellations, and No Refunds policy.

Because we curate high-value luxury goods, premium sneakers, and highly volatile collectibles (such as Pokémon cards), we cannot accept returns or exchanges under any circumstances.

What if my item arrives damaged or incorrect?

We take immense pride in our quality control and packaging. Every item is thoroughly inspected and securely packed before dispatch. However, if you receive an incorrect item or an item that was damaged during transit, please contact us within 48 hours] of delivery at contact@thehyperegistry.co.uk.

Please include your order number, a description of the issue, and clear photos of the packaging and the item.
Note: For Pokémon cards, we cannot offer replacements or refunds for minor cosmetic imperfections on the outer packaging/shrink wrap incurred during shipping, as long as the contents remain sealed and intact.

Authenticity & Product Condition

Are your luxury goods, watches, and sneakers authentic?

100% Yes. Authenticity is the cornerstone of our business. Every single premium sneaker, bag, watch, wallet, and piece of luxury clothing undergoes a rigorous multi-point verification process by our in-house experts before it is listed on our site. We guarantee the authenticity of every item we sell.

What condition are the Pokémon cards in?

All Pokémon TCG products listed as "Sealed" are guaranteed to be factory-sealed and untampered with. Due to the nature of trading card markets and market price volatility, all Pokémon card sales are final and strictly ineligible for returns or exchanges.

Shipping & Delivery

How much does shipping cost, and how long does it take?

Shipping rates and delivery timelines depend on your location and the value of the item. You can view the exact shipping costs at checkout. Standard shipping typically takes [2-3] business days.

Do you ship internationally?

No, we do not.

Payments & Security

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and [insert any other methods, e.g., Klarna, Afterpay, Crypto, etc.].

Is my payment secure?

Absolutely. Our website uses industry-standard Secure Sockets Layer (SSL) encryption technology to protect your personal and financial information. We never store your full credit card details on our servers.